LUXURIOUS

INTERIOR DESIGN OBJECTS

CREATED

FOR

NONCONFORMISTS

Frequently Asked Questions

Payment

What methods of payment do you accept?

By card: Visa, MasterCard, American Express, Discover. All payments are conveniently processed through the online store via our payment service provider STRIPE.

 

PayPal: After completing your order, you will be automatically redirected to PayPal for a quick, easy, and secure payment.

 

Prepayment: Once you have received your order confirmation please transfer the invoice amount to the account details provided.

 

Cash or EC payment upon pickup: Once we have confirmed your order we will contact you to arrange a collection date from our studio.

Shipping

Which countries do you ship to?
We can deliver your desired furniture to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Cyprus, Iceland, Liechtenstein and Norway.
 
If you would like us to deliver to a country not listed above, please send us an email with the subject ‘Delivery country’ and your desired destination and telephone number to service@vonheilig.de. We will call you promptly.
 
What are the shipping costs?

Side table MIDAS, side table MINOS and sitting stool NUMA are delivered free of charge as a DHL package to the countries listed above.

For dining table FAMES, clothes stand SALEM and chest of drawers HAMBURG please see our Shipping & Payment page.

 
How are the designer objects shipped?

We ship your chosen furniture either by DHL or by freight forwarder depending on the object’s size and weight. DHL will deliver your package Monday to Saturday. The freight forwarder will deliver free to your curb Monday to Friday once a delivery date has been agreed with you in advance.

 
Can I track my shipment?

Yes, your shipping confirmation will contain a tracking link. This allows you to view the current status of your shipment at any time. If your shipment is sent by freight forwarder, the carrier will contact you by phone in advance to coordinate the delivery date with you.

 
My delivered package has shipping damage, what can I do?

No problem, your shipment is insured. As soon as possible, please send us an email with the subject ‘Shipping damage’ to service@vonheilig.de and your order number; please also include photos that clearly show the damage to the outer packaging and furniture, and your telephone number. We will call you promptly.

Returns & Reshipping

Can I return my design object?
Yes, as long as it is not an Made to Order production, you can return any object by Heilig within the fourteen day cancellation period. Please return your furniture in its original packaging to: von Heilig, Wilhelm-Leuschner-Str. 27, 64347 Griesheim, Germany. For more information please refer to our Cancellation Policy.
 
Who bears the costs of returns?
The buyer bears the cost for return shipments by parcel, as well as by freight forwarding. We will gladly assist you in finding an advantageous shipping company. For more information, please refer to our Cancellation Policy.
 
Can I cancel my order before it is shipped?
Yes, please send us an email with the subject ‘Cancellation’, your order number and your telephone number to service@vonheilig.de. We will get back to you as soon as possible.
 
What should I do if I have a question about my purchase or if I have a complaint?
Please let us know your question or concern by sending us an email with the subject ‘Question’ to service@vonheilig.de. Please include your order number and telephone number and we will get back to you as soon as possible.

Furniture design & Collections

How is the furniture made?

Each Heilig object is made from carefully selected materials, masterfully crafted through elaborate processes, and thus taking all the time and unconditional dedication that the individual piece requires. We work with selected regional project partners and suppliers, people who identify with our design concept and our corporate values.

 
Where are von Heilig objects made?<

Design furniture by Heilig is made exclusively in Germany, in our very own workshop studio in Darmstadt. Would you like to witness our design creation process? Feel free to send us an email with the subject ‘Workshop’ and your telephone number to service@vonheilig.de. We will call you promptly to arrange an appointment.

 
Why are the small series limited in number of pieces and some delivery times long?

Anyone who wants to live with a piece of furniture by Heilig needs patience. Each object is an exclusively handcrafted masterpiece of luxurious workmanship, precision construction and design perfection. To realize such qualities, reminiscent of slow design, the young creative rebel experiments, researches, ventures, discards and researches again. Often it takes months before he has the ultimate design in his hands, the one that meets his exacting standards.

 
What does the unique collection Compagnons de Vie stand for?

The Compagnons de Vie collection is opulent purist utility art. Unique, soulful furniture with exciting stories, surprising material synergies and fascinating textures. The artistic concept is to combine the past and the almost forgotten with the rediscovered and the contemporary, to create timelessly modern divas and dandies in the room.

 
What does the limited furniture collection Metamorphosis stand for?

Metamorphosis embodies the finest young German furniture design. Iconic interior objects with provenance, high artistic standards and masterful, historical craftsmanship of original perfection. Inspired by Ovid’s books of metamorphoses, Metamorphosis designs bear names equal to good omens. Poet and designer are united by a high artistic standard: balancing old and new forms, and identity in an unsteady world.

 
Where can I learn more about Heilig’s furniture objects and design collections?

You can find detailed information here on our website, in our online Design Journal, in our Compagnons de Vie catalog, or in a personal studio conversation with Daniel Heilig. If you’d like to talk to the young artist, feel free to send us an email with the subject ‘Learn more’ and your telephone number to service@vonheilig.de. We will call you to make an appointment.

 
Can I order accessories and spare parts?

Yes, you can order individual parts such as coat hooks, replacement upholstery fabric, wood care products or concrete tabletops by emailing us with the subject ‘Accessories’ at service@vonheilig.de. Let us know what you’d like to order, ideally with a product photo, your delivery address and telephone number.

 
Is there a von Heilig product catalog?

Yes, we can currently send you a free copy of our Compagnons de Vie collection catalog. Please send us an email with the subject ‘Catalog’ and your delivery address to service@vonheilig.de.

Products & Production

How do I know that my von Heilig object is an original?

Objects by Heilig are personally numbered by the artist and provided with a certificate of authenticity. So you can be sure that you own a design original, with exclusive reference to the artist, lasting values and collectible qualities.

 
Is it possible to adapt Heilig’s unique furniture items?

Yes, our luxurious interior design objects can be adapted by the artist on request. Please detail your requirements in a direct email to the artist at daniel@vonheilig.de with the subject line ‘Adaptation’.

 
Can I get material samples?

We will gladly send you free samples of available furniture materials. Please tell us your request, delivery address and telephone number in an email to service@vonheilig.de with ‘Materials’ in the subject.

Unfortunately we are unable to send samples of naturally limited, handpicked or unique materials. These exquisite material textures can be seen, almost true to life, in the individual object photos.

 
Can I also purchase furniture by Heilig in retail shops or other online stores?

The designs within the unique collection Compagnons de Vie and the small series collection Metamorphosis can only be purchased exclusively from Heilig’s online store or from the artist, Daniel Heilig, personally from our showroom in Darmstadt. If you’d like to schedule an appointment feel free to send us an email with the subject ‘Studio visit’ and your phone number to service@vonheilig.de. We will get back to you in a timely manner.

About von Heilig

What does the young German furniture design brand von Heilig stand for?

Von Heilig stands for luxurious interior design objects, created for nonconformists. Exclusive handmade and authenticity certified one-of-a-kind pieces, design collectibles and unique interior collections, as well as small series furniture editions. Designs by Heilig are breathtaking rock ‘n’ roll. Elegant in time and touchingly honest. Spectacularly puristic and outrageously sensual. Self-contained and at the same time excitingly luxurious. Made in Germany, each object has an origin story all its own, a quality that’s first class and a flexibility of use that’s fascinating to behold. Some of Heilig’s designs already bear the insignia of modern furniture classics.

 
What is Heilig’s design philosophy?

Daniel Heilig is imbued with an insatiable longing for authenticity, identity and timeless beauty in the philosophical sense. His design oeuvre contradicts ubiquitous soulless perfection and fateful fast pace. Consequently, the young artist creates soul stirring furniture, companions for life with authentic spirit, honest materials and surprising origins. Interior design by Heilig celebrates timeless elegance, master craftsmanship, constructive excellence and the highest quality materials.

 
Who is Daniel Heilig?

Daniel Heilig is a young German-Hungarian design autodidact, a rebellious free spirit and creative cosmopolitan. Born in Budapest, he has half of Europe in his genes. His path in life is a constant change of worlds. Iconographic characters and architectures and the infinite beauty in the moment all inspire him. His thinking, knowledge and creative urge are boundless; his music and photography, his fashion design and furniture design cross-fertilize each other. This creative plurality, coupled with a constant striving for aesthetics, excellence and precision, characterize this virtuoso’s artistic work. His interior objects, which arouse longing, are created experimentally according to feeling, in, as it were, alchemistic, surgically precise, often torturous and usually months-long developmental processes.

 
Is the artist available for collaboration?

Yes, Daniel Heilig makes his design objects available for selected exhibitions, film, photo and video installations or cultural events. Please send us an email with the subject ‘Collaboration’, your ideas and your contact details to: service@vonheilig.de. We will get back to you as soon as possible.

 
Who is the team around designer Daniel Heilig?

Our design objects, elaborately handcrafted in our studio, are the result of close collaboration between designer Daniel Heilig and international design students seeking to achieve Heilig’s design excellence.

 
How can I become a part of von Heilig?

Feel free to send us an email with the subject ‘Application’ to service@vonheilig.de. Please describe in as many words as you like, how you wish to help the Heilig team and the best way to contact you. We will be in touch within a few days.

 
Is there a showroom where I can experience Heilig’s furniture?

Yes, designer Daniel Heilig is happy to welcome you to the showroom at his workshop-studio in Darmstadt, Germany. Please send us an email with the subject ‘Showroom’ and your phone number to service@vonheilig.de. We will call you back to schedule an appointment.

 
What is von Heilig’s position on sustainability?

Furniture objects from Heilig are sustainable by nature. Ecologically responsible thinking and action is a matter of course for Daniel Heilig personally and as a designer. For the sheer joy of beauty, he works with special or handpicked, regenerative, recycled, historic and eco-certified natural and manufactured materials. The timelessly elegant, less-is-more aesthetic of his living objects is the consequence of consistently reducing to the essentials: in design, use of materials and quality of workmanship. The artist uses enduring materials which promise years of enjoyment, a long life, easy care, and repair if needed.

Care instructions & Products

How can I care for my real wood table?

It is recommended to treat real wood surfaces every six months with a soft cloth and pure organic oil. For daily care, clear water and a soft, slightly damp cloth are suitable, as well as a dry cloth for rubbing. For the removal of stains, soapy water and warm water are suitable. Please avoid using chemicals and harsh cleaners.

 
How can I care for my concrete tabletop?

Clear water and a soft, well-wrung cloth are suitable for daily care. It is recommended to seal concrete surfaces with pure organic wax every six months. This way you will maintain good protection against penetrating liquids and dirt. Please avoid using chemicals or harsh cleaners.

 
My wood tabletop shows color changes and/or slight unevenness, what can I do?

New solid wood furniture naturally darkens beautifully over time. Slight changes in color and surface are characteristic of precious real wood. Like all natural materials, it will respond to specific lighting conditions, prevailing or changing temperatures, and humidity levels within its environment. We love domestic real wood for its virtuoso liveliness, its magical way of aging gracefully and becoming even more beautiful with each passing decade.

 
My concrete tabletop shows color changes and/or slight unevenness, what can I do?

Slight changes in color nuance and surface structure are characteristic of concrete – a natural material. We process only the finest, highly compact and durable manufactured concrete, produced according to innovative recipes in southern Germany. It is polished, ground, silicified, and wax-sealed colorless by elaborate hand processes.

 
Are interior objects by Heilig suitable for outdoor use?Our high quality, elaborately handcrafted designer furniture is specially made for interior use. If you would like to use your furniture outdoors we recommend protecting your object against wind, moisture and strong sunlight.

Materials

Where do the furniture materials come from?

The young furniture designer uses personally selected premium materials for his designs. For example, the precious real woods that we use in our small series come from FSC or PEFC certified, responsibly managed forests in Germany. Our highly compact, extraordinarily fine-poured concrete comes from a small innovative manufacturer in southern Germany. Our upholstery fabrics, of the most luxurious microfiber, come from a famous fabric maker in Italy. Stainless steel and cast iron are sourced from the finest regional metal workshops who we have trusted for years. The designer finds the unique or limited materials for his one-of-a-kind Compagnons de Vie collection on his travels near and far.

 
What are the advantages of Italian-made luxury microfiber upholstery fabric?

We cover the seat pouf NUMA with exquisite microfiber upholstery fabric from a traditional Italian manufacturer. Originally developed for top international motor sports and the highest driver demands, this noblest of microfibers also inspires us. The luxurious, durable and easy-care qualities of the fabric is worth its price; it retains its beauty, color brilliance, glove softness and fit even after much intensive use.

Trade partner

How can I become a corporate von Heilig customer?

Please send us an email with the subject ‘Partnership’, your business concept and contact details to service@vonheilig.de. We will contact you as soon as possible.

Press lounge

I am a journalist and would like to know more about von Heilig. Who can I contact?

Thank you for your interest. We will be happy to provide you with information and Daniel Heilig is available for exclusive interviews. Please send us an email with the subject ‘Press’ to service@vonheilig.de with your request and contact details. You will promptly receive personal access to Heilig’s press area with, among other things, high-resolution images for print and online media, information about our company, the design rebel Daniel Heilig, design origin stories, the e-catalog Compagnons de Vie and the opportunity to sign up to our media distribution list.

Newsletter

Can I be informed about Heilig’s new unique furniture designs?

Yes, by signing up to Heilig’s newsletter you will regularly receive the latest news about our unique interior pieces and furniture design collections, product additions to the online store, design inspiration, publications, exhibition dates, and workshop insights. To sign up please scroll to the bottom of the page. Of course, you can unsubscribe at any time.

PS: Surprising stories from the studio of interior designer, artist, photographer and musician Daniel Heilig can be discovered in the online journal

Any other questions?

If you have any further questions about our products or ordering process please contact us by email at service@vonheilig.de or by phone at +49 (0)151 14922358.

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